Kaweco Service

To submit a service request for a Kaweco product, please complete the form below, and one of our team will contact you regarding the next steps. Please note that this form is for Studio Pens customers only. If you are a consumer, please contact the retailer you purchased the product from, or Kaweco Customer Service.

Account Name

Your Name

Your Email address

Your Order / Returns Reference

What kind of service request is this?

If this is a product you sold to a customer, is it less than 2 years old?

Please upload consumer's proof of purchase if you believe this is a warranty claim

Consumer's Name (if applicable)

Please complete this section in as much detail as possible to assist us in providing you with swift service.

SKU

Quantity

Please explain the issue in detail

Additional comments

Please upload any relevant photos

Optional extra photo field

Please confirm your agreement to our Terms of Service

I understand that goods supplied in accordance with my order cannot be returned unless agreed in writing

I understand that non-standard goods supplied in accordance with my order cannot be accepted for return or credit

I understand that, if any goods supplied by Studio Pens prove, on inspection, to be defective in material or workmanship, Studio Pens undertakes, at its option, to replace the same or refund to the buyer the price of the goods and in no circumstances will liability exceed the cost replacement of (at Company's option) the price paid by the buyer for such goods

I understand the the Company shall not under any circumstances whatsoever be liable for damages, whether consequential or otherwise, however caused or occasioned and this undertaking is given in place of and excludes all other warranties and conditions whatsoever whether implied by statute or otherwise

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Registered Office: Studio Pens Ltd, Unit 4C Follifoot Ridge Business Park, Pannal Road, Harrogate, North Yorkshire HG3 1DP | Company Registration Number: 05552258 | VAT Number: 875 8609 66